Comments on: Planet / Plusnet DNS issues

By: AdFad

AdFad — Sat, 02 Aug 2008 23:11:29 +0000

I’ve also been unable to access the wiki for some time now. I’m in the Czech Republic with the O2 ISP. I hope you can get something working soon, I used to visit all the time!!!

By: not in Alaska

not in Alaska — Sun, 03 Aug 2008 08:10:42 +0000

Unable to get to the website from Alaska (alaska.net domain) for a couple of months now at least.

By: joe Beaudoin Jr.

joe Beaudoin Jr. — Sun, 03 Aug 2008 21:15:02 +0000

Sorry to hear about the trouble folks!

We’re trying to figure out what’s going on here… if you guys can send us results from your own ping tests, that would help out tremendously. We believe it to be something with your ISPs’ domain name servers (DNS), and we’d like to verify that so we can contact your ISPs with this information.

If you’re having problems with accessing the Battlestar Wiki, please contact your ISPs and file a tech support claim, so that they already know about the issue. (Since you guys pay for the ISPs, you’re fully within your right to file complaints, since clearly they are having issues.)

Thanks!

- Joe

By: joe Beaudoin Jr.

joe Beaudoin Jr. — Sun, 03 Aug 2008 21:18:31 +0000

@not in Alaska: Also, I’ve contacted ACS (a.k.a. Alaska.com) and sent them a tech support ticket. i hope to get a response in a business day or two (by Tuesday, I hope).

By: Joe Beaudoin Jr.

Joe Beaudoin Jr. — Mon, 04 Aug 2008 04:04:51 +0000

@not in Alaska: Received an e-mail from ACS a few hours ago, while I was taking a nap.

They’ve confirmed that there’s an issue in accessing BSG Wiki from their servers and have notified their tech support department about the issue.